We begin with what is happening now
We ask what customers are doing, where the team loses time and what has already been tried. You do not need to prepare a technical brief.
We agree the priorities
Not every problem belongs in the first project. Discovery separates the change that will help now from the ideas that can wait.
You leave knowing what happens next
That may be a project scope, a prototype, a smaller improvement or an honest recommendation not to rebuild anything yet.
