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Website Maintenance & Support

Website maintenance and WordPress support.

We maintain existing websites, manage routine technical work and investigate performance, security or hosting problems.

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When this service is relevant

Problems this work can address.

Our website maintenance service covers the routine work needed to keep an existing site current and dependable. This includes WordPress support, software updates, backups, hosting, security checks, performance investigation and requested content changes.

  • WordPress, plugins or other website software are not being updated consistently.
  • The site has become slow, unstable or prone to recurring errors.
  • There is no dependable backup, security or hosting support process.
  • Routine content and technical changes wait because no one is responsible for them.

Project priorities

What we agree before work begins.

The scope defines the practical changes the project is expected to make. These are the priorities we would normally discuss for this type of work.

01

A documented schedule for software updates, backups and security checks.

02

Technical support from people familiar with the website and hosting setup.

03

Performance and reliability problems investigated at their source.

04

A consistent route for requesting content changes and technical advice.

What the work involves

What ongoing website support covers.

The exact work depends on the existing setup and the requirement. We establish those facts before choosing a platform, integration or technical method.

Updates, backups and security

We keep the website software current, monitor routine technical issues and maintain backups appropriate to the site and hosting environment.

Performance and reliability

Slow pages and recurring errors are investigated before changes are made, so the work addresses the underlying cause rather than masking the symptom.

Content and technical support

Clients have one place to request content updates, report a problem or ask for advice about the current website and its integrations.

Relevant experience

Projects involving similar work.

Each case study describes the client requirement, the part we concentrated on and what the finished product does.

Questions

Frequently asked questions.

Do you support WordPress?

Yes. We continue to maintain and improve existing WordPress websites even though it is no longer our default for new builds.

Can you host the website as well?

Yes. We can look after hosting when that makes support simpler. We will explain what is included before anything moves.

Can you help with a one-off problem?

Usually. Tell us what is happening and we will let you know whether a one-off fix or ongoing care makes more sense.