Ongoing support

Website maintenance and support when you need it.

We look after websites that need regular updates, backups and technical support. You have one place to request changes and get help when something breaks.

A Bangkok shop owner and website specialist checking the business website together

Common reasons to contact us

These are problems we often help with.

Updates keep being put off because nobody owns them.
The site has become slow or unreliable.
You are worried about security, backups or hosting.
Small changes take too long to get done.

What you can expect

What the project should improve.

Before we begin, we agree on what the project needs to achieve.

Regular updates and dependable backups.

Help from someone who knows the site.

A faster, healthier website.

One place to ask for changes and advice.

How we help

How website care works.

The details vary by project. We learn how the work needs to function before recommending tools or technology.

Handle updates and backups

We keep the website software current, take regular backups and carry out routine security checks.

Improve speed and reliability

We investigate slow pages and recurring errors, then fix the underlying cause.

Respond to support requests

You can ask us to make a change, investigate a problem or explain what has been done.

Related work

Related projects.

These case studies explain what the client needed and what we delivered.

Questions

What clients often ask.

Do you support WordPress?

Yes. We continue to maintain and improve existing WordPress websites even though it is no longer our default for new builds.

Can you host the website as well?

Yes. We can look after hosting when that makes support simpler. We will explain what is included before anything moves.

Can you help with a one-off problem?

Usually. Tell us what is happening and we will let you know whether a one-off fix or ongoing care makes more sense.